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Refund Policy & Procedures


Refunds will only be given for:

  1. Software when returned within 30 days of the purchase date
  2. All Events (unless otherwise specified) when requested before 7 days of the Event Date;
  3. ll Webinar “Key Series” (i.e. the DividendKey or TradingKey) when returned within 30 days of the purchase date or 1 day after the first scheduled online session - whichever comes first;

and in accordance with our Refund Procedures set out below. If a Product is sold as part of a discounted bundle the refund will be prorated to reflect the discounting.

No refunds will be given for:

  1. Data service renewal fees; or
  2. Any other Product not otherwise specified above

Refund Procedures

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Disputes Procedures

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